SexToy.com

What SexToy.com is and what the saving looks like

SexToy.com is an online retailer of adult toys, lingerie, lubricants, games and accessories. Its home page says the store has operated since 1999 and describes itself as trusted for more than 25 years. The terms of service name CNVCOM LLC as the company behind the site. The home page claims a catalog of more than 50,000 items from other makers' lines, with new arrivals added daily. That is the store's own claim.

There is no membership fee and no trial, so nothing rebills. The saving comes in three forms the pages state. As of October 2026 they are a daily deal at 40% off a named item, a sale collection where each product shows a compare-at price and a percentage saved, and free economy shipping once an order passes a set amount. A reader comparing shops should treat this as a one-time purchase with item-level markdowns, and read the returns section below before buying, because the refund route for a non-defective item is store credit rather than money back.

The sale prices and the daily deal

The standing offers come first. The sale collection lists markdowns item by item. Each product card prints an original price, a compare-at price rounded to whole dollars, the amount saved, a percentage and the current price. The percentages on the cards read in a narrow band, mostly 17% or 18%, with a few items marked higher. One card is tagged with a discount applied at checkout, which means the lower price appears in the cart rather than on the listing.

The daily deal sits in the cart drawer and in a banner on every page. In October 2026 it shows two items, each at 40% off, with the line that they can be added fast "while the promo is active" and the note "Limited-time offer while supplies last." No end date is printed, and the pages do not say how often the featured items change. The site also runs a points program, Major Rewards, and a refer-a-friend link; the rewards page states no points rate and no reward value.

In October 2026 the sale collection lists a touch-panel rabbit vibrator at an original price of $118.80 and a current price of $99, marked 17% off. Most cards on the page follow the same pattern, a current price a little under a rounded compare-at figure with a stated saving of 17% or 18%. Some sale items carry stock warnings such as only a few left, and a few show as sold out.

Discounts do not stack. The terms of service say the store applies the highest discount available at checkout when several are eligible, and that additional discounts are not added on top. So a daily-deal item that also sits in the sale collection is priced at whichever reduction is larger, not both. The pages name no coupon code. They also give no list of exclusions and say nothing about price matching.

Shipping is the other lever. In October 2026 the shipping policy gives free economy shipping on orders over $99, with a delivery estimate of 4-6 business days, and the cart drawer counts down the amount still needed to reach it. The offer excludes international orders and US orders to Hawaii, Alaska, Puerto Rico and Guam. The free-shipping line on the home page carries the note "*Contiguous US". The announcement bar pairs it with a second line, "Orders $99+ Get Free Mystery Item", so the same spend also adds an unnamed gift; the pages do not say what the item is.

After checkout: shipping, tax and what the policies commit to

Nothing converts and nothing is charged again. What follows the purchase is shipping and, if needed, a return.

Orders ship the same day or the next business day, per the shipping policy, and a confirmation email arrives with a link to follow the parcel. Standard delivery is 2 to 5 business days and expedited delivery is 1 to 3 business days, both excluding weekends and holidays; there is no overnight option. International standard delivery is 6 to 12 business days. The policy says the estimates shown at checkout come from the carriers and are not guaranteed, and that shipping fees are not refunded for delays once an order has been handed to the carrier. It also says some countries restrict adult products and that customs duties and taxes on international parcels are the customer's responsibility.

Sales tax is charged according to the delivery address, and where the law requires it, tax is applied to shipping and handling too. A refund for a returned item includes the tax paid on that item, but tax on shipping is not returned unless the shipping itself was refunded.

If an item turns out to be unavailable, the terms say the store will try to route the order to another supplier at no extra cost, and if it cannot fill the order any other way it cancels, refunds and notifies the buyer by email. The terms also reserve the right to refuse service, terminate accounts or cancel orders at the site's sole discretion, and say the risk of loss passes to the buyer on delivery to the carrier.

Billing

The terms describe paying by credit card: a purchase may ask for the card number, its expiration date, the billing address and the shipping details. No processor is named, and no wallet or other payment route is mentioned. The shipping policy gives the statement line: card charges print as CNVCOM followed by a telephone-style number, the same CNVCOM LLC the terms name as the company. Discreet billing is promised alongside plain packaging on every order, and the shipping policy describes the parcel as a bag or box with no indication of the contents.

Prices are shown in dollars. Each order is a single charge: the store sells no membership, and its pages describe no stored-card renewal and no pre-selected add-on at checkout.

Getting out: returns, store credit and order cancellation

The refund policy sets a window of 30 days from receipt for applicable returns. A defective or damaged item can be replaced, refunded as store credit or refunded to the original payment method, with a return label provided. Photos taken before opening the package are required for a damaged parcel.

A non-defective item is different. As of October 2026 returns of non-defective items are issued as store credit only, with a maximum credit of $250, and the customer pays the return shipping. Consumables such as lubricants, cleaners and health and beauty items, items bought with store credit and special-order items cannot be returned. The store also reserves the right to decline claims that fall outside its guidelines or raise concerns about improper use.

The return process starts in the customer's account: pick the order, pick the items, choose a reason, add a note and submit. Customer service replies by email within 24 business hours. As of October 2026 an order sent back as undeliverable, unclaimed or refused incurs a 20% returns processing fee and no shipping refund, and re-shipping to a corrected address costs a further $10 shipping and handling.

The pages describe no way for a buyer to cancel an order before it ships; the only cancellation the terms mention is the store's own, when it cannot supply an item.

What the money buys, and who the offer suits

The catalog covers vibrators, clitoral stimulators, male masturbators, realistic dildos, butt plugs, prostate massagers, personal massagers, cock rings, bondage gear, lingerie, club wear, lubes and condoms, plus games and novelty items. The store promises a 100% satisfaction guarantee on all merchandise, but the written refund policy above is the term that governs what a buyer gets back.

The offer suits a shopper who wants a rounded price drop on a specific item, who will spend past the free-shipping line anyway, and who is content to receive store credit if a toy is not right. It suits less a buyer who may want cash back on an unopened non-defective purchase, someone buying lubricants or cleaners that cannot be returned, or someone expecting a coupon code to stack on the daily deal. Because the terms apply only the single highest discount at checkout, a sale item gains nothing from a second reduction, and a buyer working out the price should take the larger of the two.