Max Black

What Max Black is and what the offer is

Max Black is a Sydney adult store with an online shop, based in Newtown. Its pages say the business was created in 2005, describe it as led by a female-identifying and male-identifying duo with a local team, and give a store address at Level 1 / 264 King St, Newtown NSW 2042, open every day from 10am to midnight. The shop sells toys, lingerie, latex, BDSM gear, lubricants, books, magazines and games, along with health and wellness products. Online orders can be shipped or picked up through click and collect.

Nothing here is a membership, so there is no trial and no rebill. The money offer is a newsletter welcome discount on a first order, backed by a free shipping threshold on Australian orders. Every product on the homepage carries a single price with no sale tag or earlier price beside it, so the welcome discount is the one reduction the shop states.

The first-order discount

The offer appears in two places on the homepage, as read in October 2026. A subscribe block invites shoppers to "Stay on top with the latest Max Black news, exclusive offers, giveaways, and get 10% off your first order!", and a second prompt in the cart panel says "Subscribe now for 10% off your first order!". The route is the email sign-up, and the reward is tied to a first order, so it is a one-time welcome offer rather than a standing member price. The homepage does not say how the discount is delivered, how long it stays valid or what it excludes.

The same newsletter promises "exclusive offers" and "giveaways" beyond the welcome discount, without amounts, so their value shows only once the emails arrive. The shop also sells gift vouchers from its Books & Gifts menu, next to greeting cards and gift and beginner sets.

What the discount applies to

Because no product is marked down, the welcome percentage comes off ordinary prices, and the homepage shows a wide spread of them. In the October 2026 listings, prices in the "10 most popular all time" lists start at $18, for a compact pocket stroker and a soft cock ring, while the top of the same lists reaches $330 for a Le Wand die cast plug-in massager. Between those ends sit mainstream names such as Satisfyer, We-Vibe, Je Joue, Dame, Tenga, Fleshlight, Svakom and Dorcel, and lubricants from Wicked, Uberlube and Swiss Navy. A kink carousel headed "in the mood for kink" adds harnesses, chastity, paddles, collars, cuffs, spreader bars and wax play items from Wild Hide, XR Brands, Love in Leather, Seki, Crave and Dos Santos, again at single prices, running from $20 for a feather tickler or a roll of bondage tape to $265 for a locking chastity cage. Several lines, such as lubricants and butt plugs, show a "From" price, marking the figure as a starting price across the product's options. Blog posts introduce newer lines too: Biird, which the shop calls hard to find in Australia, and the Seki BDSM range, offered in store and online. A shopper weighing the welcome offer can read the full price of each item before subscribing.

Shipping, gift wrapping and installments

As of October 2026 the header states "Discreet & Free Shipping on AU Orders over $150", and the cart panel counts the remaining amount down with a line saying how far the basket is from free shipping. The footer of the cart repeats free shipping over that line, discreet packaging and secure payment as the store's three promises. Delivery rates under the threshold, delivery times and any overseas shipping sit on the delivery and shipping page rather than the homepage. In October 2026 the cart also offers gift wrapping at $3.50, shown as an add-on with the label "I would like gift wrapping" beside a checkbox in an empty cart; the homepage does not show whether the box starts ticked once items are added.

Below the cart total sits an installment line reading "or 4 payments of" an amount "with", where the name of a provider would follow. A blog post about shopping during isolation carries an update saying the new website launched with Afterpay and Zip Pay available online. The cart line itself names neither, so the checkout is where the current choice shows.

After you buy

Each order stands alone. Nothing in the cart converts into a recurring charge, no product is added for the shopper, and the homepage shows no loyalty tier or points scheme. A customer account exists, with a wishlist and a sign in or register link in the header.

Billing and payment

The homepage names no card processor, no accepted card brands and no statement descriptor. Prices carry a dollar sign without a currency code or a tax note. The contact routes are the store phone line, 02 9557 0122, an email address in the footer and the Newtown store itself, open seven days.

Getting out: returns and refunds

Canceling here means canceling or returning an order, since there is no subscription. The homepage itself sets out no return window or refund rule; the help section in the footer holds separate returns, FAQ and terms and conditions pages for that.

What the money buys, and who the offer suits

The range is organized by body and by kind of play: toys for vulva and vagina, for penis and for anal play, strap-ons and harnesses for different body types, couples and long-distance tech toys, and a latex section the shop calls its Rubber Room, with femme and masc cuts. BDSM covers restraint, impact, gags and blindfolds, sensation play, electro sex, role play and pet play. The lubricant range is described as focused on glycerin-free, body-friendly and condom-safe formulas, with pH-neutral, vegan and organic options, in the shop's own words. A health and wellness section adds accessibility products, pelvic floor items, menstrual cups and a gender expression range of binders, packers and dilators. The shop describes itself as female-friendly, LGBTQ+ and couple-friendly, and says it has more than 20 years of experience; those are its own statements.

The welcome discount suits someone ordering from Max Black for the first time who is happy to join the email list, and it suits a larger basket that also clears the free shipping line. A Sydney shopper can use click and collect or the store and skip shipping altogether. Someone buying one low-priced item, a lubricant or a small ring, will sit well under the free shipping line, so the shipping charge on the delivery page is part of what that order costs. It is a weaker fit for a repeat customer, who gets no stated discount after the first order, and for anyone hunting marked-down stock, since the homepage shows none.